PRIVACY POLICY

The Avenue – Colombo 03
Effective date: 2026.01.01

1. Introduction

The Avenue is committed to protecting the privacy and personal information of our guests, clients, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our premises, use our services, or interact with us online.

2. Information We Collect

Guest preferences
Dietary requirements
Special requests related to events or reservations

We may collect the following types of information:

a. Personal Information

Full name
Contact number
Email address
Billing and payment details
Event booking details

b. Non-Personal Information

Website usage data
IP address
Browser type and device information

c. Event & Service Information

Guest preferences
Dietary requirements
Special requests related to events or reservations

3. How We Use Your Information

We use the information

collected for the following purposes:
To process reservations and event bookings
To communicate with you regarding services, inquiries, or updates
To improve our services and customer experience
To send promotional offers (only if consent is given)
To comply with legal and regulatory requirements

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

Trusted service providers (e.g., payment processors, event partners)
Government or legal authorities when required by law
Internal staff strictly for operational purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketin communications

Requests can be made by contacting us using the details below.

8. Cookies & Website Usage

If you use our website or online platforms, we may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
The Avenue
No 24 Alfread House Avenue,
Colombo 03.
0112 555 066
Hello@theavenue.lk

Privacy Policy